Terms and Conditions

Last Updated: August 15, 2026

Welcome to Muliva. These Terms and Conditions ("Terms", "Terms and Conditions") govern your access to and use of the Muliva website, https://muliva.store/ (the "Website"), and your purchase of products from us.

By accessing or using our Website, placing an order, or purchasing products from us, you agree to be bound by these Terms and our Privacy Policy, Refund Policy, and Shipping Policy.

If you do not agree with these Terms, please do not use our Website or place an order.

1. About Muliva

Muliva is an online retail store offering products in categories including health, wellness, beauty, fitness, lifestyle, and related consumer products.

Business Name: MULIVA STORE

Trading Name: Muliva

Business Address: 46 Elmwood Avenue, Belfast, BT9 6AZ

Country: UNITED KIGNDOM

Customer Service Email: info@muliva.store

Customer Service Phone: +447846779203

Website: https://muliva.store/

We aim to provide customers with accurate information about our products, prices, availability, shipping, returns, and customer service.

2. Acceptance of These Terms

By using this Website, you confirm that:

• You are legally capable of entering into a binding agreement.

• The information you provide to us is accurate and complete.

• You will use the Website only for lawful purposes.

• You will not misuse, interfere with, or attempt to gain unauthorized access to the Website.

• You agree to comply with these Terms and all applicable laws and regulations.

We may update these Terms from time to time. The updated version will be posted on this page with a revised "Last Updated" date.

Your continued use of the Website after changes are posted constitutes acceptance of the updated Terms.

3. Our Products

We make reasonable efforts to ensure that product descriptions, photographs, specifications, prices, availability, and other information displayed on our Website are accurate.

However:

• Product colors may vary slightly depending on your device or screen settings.

• Product packaging may occasionally differ from photographs.

• Manufacturers may change product packaging, ingredients, specifications, or labeling.

• Product availability may change without notice.

• Measurements and product dimensions may have reasonable variations.

We do not guarantee that every product image or description will be completely identical to the physical product received.

If you receive a product that is materially different from what you ordered, please contact us according to our Refund and Return Policy.

4. Product Information and Health-Related Products

Some products sold through Muliva may relate to beauty, wellness, fitness, nutrition, or general personal care.

Information provided on our Website is intended for general informational purposes and should not be considered medical, professional, or diagnostic advice unless expressly stated otherwise.

Muliva does not claim that products will diagnose, treat, cure, or prevent any disease or medical condition.

Customers should carefully read product labels, instructions, warnings, ingredients, and manufacturer information before using a product.

If you have allergies, medical conditions, take medication, are pregnant or breastfeeding, or have any concerns about using a product, consult an appropriately qualified healthcare professional before use.

You are responsible for determining whether a product is appropriate for your individual circumstances.

5. Product Safety

Customers are responsible for following all applicable product instructions and warnings.

Do not use a product in a manner inconsistent with its intended purpose or the manufacturer's instructions.

If a product causes an unexpected reaction, discontinue use and seek appropriate professional advice where necessary.

If you believe a product you purchased from us presents a safety concern, contact our customer service team as soon as possible at:

Email: info@muliva.store

Please include your order number and a description of the concern.

6. Pricing

All prices displayed on the Website are subject to change without notice.

We make reasonable efforts to ensure that prices are displayed correctly. However, an accidental pricing or information error may occasionally occur.

If we discover that a product was listed at an incorrect price, we may contact you before processing the order to confirm whether you wish to proceed at the correct price.

If we cannot reach you or you do not wish to proceed at the corrected price, we may cancel the order and issue an appropriate refund.

7. Orders

When you place an order through our Website, you are making an offer to purchase the products selected in your order.

After placing an order, you may receive an order confirmation by email. This confirmation confirms that we have received your order request; it does not necessarily mean that the order has been accepted for fulfillment.

We reserve the right to accept or decline an order for legitimate reasons, including:

• Product availability;

• Pricing or product information errors;

• Suspected fraudulent activity;

• Payment authorization problems;

• Shipping restrictions;

• Incorrect customer information;

• Duplicate or unusually large orders;

• Other circumstances that prevent us from reasonably fulfilling the order.

If we cancel an order after payment has been received, we will provide an appropriate refund to the original payment method, subject to applicable payment-provider procedures.

8. Customer Information

You agree to provide accurate, current, and complete information when placing an order.

This may include:

• Full name;

• Billing address;

• Shipping address;

• Email address;

• Telephone number;

• Payment information.

You are responsible for ensuring that your shipping address is correct before completing your purchase.

If you provide an incorrect or incomplete address and the order cannot be delivered as a result, additional shipping costs may apply.

9. Payment

We accept the payment methods displayed at checkout.

Payment must be successfully authorized before an order can be processed.

We do not directly store complete payment card information on our servers when payment is processed through third-party payment providers.

Payment providers may process your payment information according to their own terms and privacy policies.

We reserve the right to refuse or cancel an order where a payment appears unauthorized, fraudulent, reversed, disputed, or otherwise invalid.

10. Shipping and Delivery

Shipping information, available shipping methods, estimated delivery times, and applicable costs are described in our Shipping Policy.

Estimated delivery times are estimates and are not guaranteed delivery dates unless expressly stated otherwise.

Delivery times may be affected by circumstances outside our reasonable control, including:

• Carrier delays;

• Customs processing;

• Weather;

• Holidays;

• Incorrect or incomplete addresses;

• Transportation disruptions;

• Customs or import requirements;

• Other unforeseen circumstances.

Once an order has been transferred to the shipping carrier, delivery is also subject to the carrier's processes and schedules.

Customers are responsible for providing an accurate delivery address.

For international orders, the customer may be responsible for applicable customs duties, taxes, import charges, or other fees imposed by the destination country, where applicable.

Please review our Shipping Policy before placing an order.

11. Returns and Refunds

Our returns, exchanges, cancellations, and refunds are governed by our Refund and Return Policy.

Please review that policy before purchasing.

Where a return is approved, products may need to meet the eligibility requirements stated in our Refund Policy.

Products that are opened, used, damaged, altered, or otherwise ineligible may not qualify for a return unless required by applicable law.

Nothing in these Terms limits any consumer rights that cannot legally be excluded or restricted under applicable law.

12. Order Cancellations

If you wish to cancel an order, contact us as soon as possible at:

Email: info@muliva.store

We will make reasonable efforts to accommodate cancellation requests received before an order has been processed or shipped.

Once an order has been processed or shipped, cancellation may no longer be possible and the request may instead need to be handled under our Refund and Return Policy.

13. Promotions and Discount Codes

From time to time, Muliva may offer promotional codes, discounts, sales, or other special offers.

Unless otherwise stated:

• Promotional codes cannot be exchanged for cash.

• Only one promotional code may be used per order.

• Promotions may have expiration dates.

• Promotions may be subject to product or order restrictions.

• We may discontinue or modify promotions at any time.

• Promotions cannot be applied retroactively to previous orders.

Specific promotional terms displayed with an offer will apply where they differ from these general provisions.

14. Intellectual Property

All content on this Website, including but not limited to:

• Logos;

• Brand names;

• Text;

• Product descriptions;

• Graphics;

• Photographs;

• Images;

• Videos;

• Website design;

• Layout;

• Icons;

• Software;

• Other materials,

is owned by or licensed to Muliva or its respective content providers and is protected by applicable intellectual property laws.

You may access and use the Website for personal and lawful shopping purposes.

You may not reproduce, copy, modify, distribute, publish, sell, license, or commercially exploit Website content without our prior written permission, except where permitted by law.

15. User Reviews and Content

If you submit a review, photograph, comment, testimonial, or other content to Muliva, you represent that:

• You have the right to submit the content;

• The content is truthful to the best of your knowledge;

• The content does not violate another person's rights;

• The content does not contain unlawful, abusive, defamatory, fraudulent, or misleading material.

By submitting content, you grant Muliva a non-exclusive, worldwide, royalty-free license to use, reproduce, display, and publish that content in connection with our business and marketing, subject to applicable law.

We reserve the right to remove content that violates these Terms or applicable law.

We do not guarantee that customer reviews represent the opinions or experiences of all customers.

16. Prohibited Uses

You may not use our Website:

• For unlawful purposes;

• To commit fraud;

• To impersonate another person or business;

• To obtain another person's personal information without authorization;

• To interfere with Website security;

• To introduce malicious software or harmful code;

• To attempt unauthorized access to our systems;

• To scrape or systematically copy Website content without permission;

• To place fraudulent or unauthorized orders;

• To abuse promotional offers;

• To interfere with the normal operation of the Website.

We reserve the right to restrict or terminate access to the Website where we reasonably believe these Terms have been violated.

17. Third-Party Services and Links

Our Website may use third-party services, applications, payment providers, shipping providers, advertising platforms, analytics services, or other third-party technologies.

We may also provide links to third-party websites.

Third-party services and websites are operated independently from Muliva and may have their own terms and privacy policies.

We are not responsible for the content, availability, policies, or practices of third-party websites or services that we do not control.

18. Website Availability

We attempt to keep our Website available and functioning properly.

However, we do not guarantee that the Website will always be:

• Available;

• Uninterrupted;

• Error-free;

• Secure;

• Free from viruses or other harmful components.

The Website may occasionally be unavailable because of maintenance, technical problems, updates, hosting issues, or circumstances beyond our reasonable control.

19. Disclaimer of Warranties

To the extent permitted by applicable law, the Website and its content are provided on an "as available" and "as is" basis.

We make reasonable efforts to provide accurate information, but we do not guarantee that all Website content will always be complete, current, or error-free.

Nothing in these Terms excludes or limits any warranty, guarantee, or consumer protection right that cannot legally be excluded or limited.

20. Limitation of Liability

To the maximum extent permitted by applicable law, Muliva will not be responsible for indirect, incidental, special, consequential, or punitive losses arising from your use of the Website or purchase or use of products, except where such liability cannot legally be excluded.

Nothing in these Terms limits liability for matters that cannot legally be limited or excluded, including rights and protections provided to consumers under applicable law.

21. Indemnification

To the extent permitted by applicable law, you agree to indemnify and hold Muliva, its owners, employees, contractors, service providers, and affiliates harmless from claims, losses, liabilities, damages, costs, and expenses arising from:

• Your violation of these Terms;

• Your unlawful use of the Website;

• Your misuse of products;

• Your violation of another person's rights;

• Fraudulent or unauthorized activity associated with your account or order.

This section does not apply to the extent that the claim results from our own unlawful conduct or negligence where liability cannot legally be excluded.

22. Privacy

Your privacy is important to us.

Our collection, use, storage, and handling of personal information are described in our Privacy Policy.

By using the Website, you acknowledge that you have had an opportunity to review our Privacy Policy.

23. Cookies and Similar Technologies

Our Website may use cookies and similar technologies to:

• Operate the Website;

• Remember preferences;

• Process shopping-cart functionality;

• Understand Website usage;

• Improve our services;

• Support analytics;

• Provide relevant advertising where applicable.

Your browser or device may allow you to control certain cookie settings.

Some Website functions may not operate properly if certain cookies are disabled.

24. Communications

By placing an order or contacting us, you agree that we may communicate with you regarding your order, account, customer-service requests, shipping, returns, and other necessary transaction-related matters.

Where permitted by law, you may also receive marketing communications if you have provided appropriate consent.

You can unsubscribe from promotional communications using the unsubscribe instructions included in those communications.

25. Electronic Communications

When you use the Website, place an order, or communicate with us electronically, you consent to receive communications electronically.

You agree that electronic communications, including emails, order confirmations, notices, and other communications, satisfy legal communication requirements where permitted by applicable law.

26. Children's Use of the Website

Our Website is not intended for children who are below the minimum age required to enter into an online purchase agreement under applicable law.

We do not knowingly request or collect personal information from children for the purpose of making purchases.

If a parent or guardian believes that a child has provided personal information to us, please contact us so that we can review the matter.

27. International Customers

Customers accessing Muliva from outside our primary market are responsible for complying with applicable local laws.

Certain products may not be available for shipment to every country.

International customers may be responsible for customs duties, taxes, import fees, or other charges imposed by the destination country.

Muliva does not guarantee that every product is permitted for import into every destination.

28. Errors and Corrections

We reserve the right to correct errors, inaccuracies, or omissions on the Website, including errors involving:

• Product descriptions;

• Prices;

• Availability;

• Promotions;

• Shipping information;

• Product specifications;

• Other Website content.

We may correct such information at any time without prior notice.

If an error materially affects an order that you have already placed, we may contact you before proceeding with the order.

29. Suspension or Termination

We may suspend or terminate your access to our Website if we reasonably believe that you have:

• Violated these Terms;

• Engaged in fraudulent activity;

• Attempted to compromise Website security;

• Misused our services;

• Violated applicable law.

Termination does not affect rights or obligations that arose before termination.

30. Governing Law

These Terms are governed by the laws applicable to [INSERT YOUR ACTUAL BUSINESS JURISDICTION], without regard to conflict-of-law principles.

Any dispute will be handled in accordance with the applicable laws and courts of the relevant jurisdiction, subject to any mandatory consumer protection rights that apply to you.

Important: Do not insert a jurisdiction simply because it is where most of your customers live. Use the jurisdiction that is legally appropriate for your actual business.

31. Consumer Rights

Nothing in these Terms is intended to remove, restrict, or override any mandatory rights or protections available to consumers under applicable law.

Where applicable law provides you with rights that cannot be excluded by contract, those rights remain fully applicable.

32. Changes to These Terms

We may update these Terms from time to time to reflect changes to our business, services, products, legal requirements, or Website.

When we make changes, we will update the "Last Updated" date at the top of this page.

You should review these Terms periodically.

Your continued use of the Website after updated Terms are posted constitutes acceptance of the revised Terms to the extent permitted by law.

33. Severability

If any provision of these Terms is determined to be invalid, unlawful, or unenforceable, that provision will be interpreted or modified to the minimum extent necessary to make it enforceable where legally possible.

The remaining provisions will continue in full force and effect.

34. Entire Agreement

These Terms, together with our Privacy Policy, Refund and Return Policy, Shipping Policy, and any other policies expressly incorporated into these Terms, constitute the agreement between you and Muliva regarding your use of the Website and purchase of products, except where applicable law requires otherwise.

35. Contact Us

If you have questions about these Terms, your order, our products, shipping, returns, or any other matter relating to Muliva, please contact us.

Muliva

Business/Legal Name: MULIVA STORE

Business Address: 46 Elmwood Avenue, Belfast, BT9 6AZ

Country: United Kingdom

Email: info@muliva.store

Phone:+447846779203

Website: https://muliva.store/

We aim to respond to customer inquiries as promptly as reasonably possible.

End of Terms and Conditions